Your privacy is important to us. This policy explains how CYBAVO Group (from now on “we”) collect your personal information, why and how we use it. This policy covers the use of your personal information from the usage of our official website, our product website and our Apps.
Depending on which country you have relationships with, you may be a customer of a specific CYBAVO entity. Here is a table that provides the information on which CYBAVO entity has contracted with:
|The CYBAVO entity you are a customer of
|CYBAVO PTE. LTD. (201826070R), incorporated in Singapore
|CYBAVO Inc. (50759458), incorporated in Taiwan
|CYBAVO EUROPE, SARL (B254375), incorporated in Luxembourg
We collect and process personal data in accordance with the provisions of the European Union General Data Protection Regulation (EU GDPR), Taiwan Personal Data Protection Act (個人資料保護法) and Singapore Personal Data Protection Act 2012. We process your personal data only on the basis of your free consent to do so.
|What information do we collect?
|How do we use it?
Information collected by using our official website:IP address, country location, date and time of requests, pages visited, device, operating system and web browser user.
|We use the previous anonymous information to recognize your repeat visits and preferences, to personalise the browsing experience (displayed language, etc.), to measure the effectiveness of campaigns, and to statistically analyse the usage of our website.
Information collected when booking a free demo with us:Contact Information (including but not limited to name, email address, company name, job title and etc.).
|We use the information to schedule a demo, share information and communication related to the demo, provide the demo, send product and company updates, establish business connections.
Information collected when using our product website and Apps:Contact Information (including but not limited to Name, Email address, address, nationality, date of birth, place of birth, passport number and etc.), user's wallet address and transaction history.
We use the contact information to display in the user interface and verify your identity when
required. We keep your wallet address and
transaction history to confirm the issue when
transaction errors occur.
The information may also be used to:
Information collected when messaging us through our contact form:Contact Information (including Name, Email address), professional profile (Company, Position and Industry) and the message content.
|We use this information to contact you with the purpose of replying to your request and provide the most relevant information to you in our answers.
Information collected when subscribing to our newsletter:Contact Information (including Name, Email address), professional profile (Company, Position and Industry).
|If you explicitly agree to subscribe to our newsletter, we will use this data to provide personalised business information about new services and products as well as for industry trends research purposes.
We may share your personal information with the following entities or parties:
We may also share information about you in aggregated or anonymised form, for example, generic aggregated demographic information regarding visitors and users, with the above-mentioned entities or parties.
Your information may be transferred, stored and processed in other countries or international organisations, such as Google, to our own servers or the servers of our service providers. Data and privacy protection will be properly enforced by our company. We also check against our service providers according to our vendor due diligence procedure.
All collected data is electronically stored, and appropriate measures and procedures are applied in order to prevent unauthorised access, maintain the level of personal data protection, and use the data collected online in an appropriate manner.
Even though we take all appropriate measures to protect your personal data against unauthorised disclosure, we cannot guarantee that some of the collected data shall never be disclosed in a manner that is not in accordance with these Terms. Our liability shall be limited, to the fullest extent permitted by law, for any damage caused to users or third parties relating to accidental disclosure of personal data.
The personal information provided on the contact form is kept only as long as is reasonably necessary for the business relationship. This may include the retention period after the cease of business relationship according to the applicable laws that CYBAVO Group is required to comply with or permitted. After that, the information will be removed or anonymized, and lawfully processed for anonymous, statistical usage.
We do not make automated decision-making or profiling with the provided information.
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as language, font size and other display preferences) over a period of time, so you don’t have to keep selecting them whenever you come back to the site or browse from one page to another.
In any case you are not satisfied with our measures and controls of your personal data, you have the right to lodge a complaint with the corresponding data protection authority.
|The country authority of data protection
|National Commission for Data Protection (cnpd.public.lu)
|Ministry of Economic Affairs (www.moea.gov.tw)
|Personal Data Protection Commission (www.pdpc.gov.sg)